6 burning questions about flight delays and cancellations answered by Simon Calder
Holidaymakers have confronted chaos for the reason that elimination of worldwide journey restrictions for returning to the UK eight weeks in the past.
As individuals battle to get via to buyer providers over flight delays and cancellations and passport issues, many are turning to The Impartial’s trusty journey correspondent Simon Calder, who’s working laborious to reply as many questions as he can.
Throughout his weekly ‘Ask Me Something’ occasion, which befell on Wednesday this week, questions flooded in from an entire vary of subjects; from vaccinations to solo all-inclusives.
Nevertheless, the widespread theme this week is flight delays and cancellations. Listed here are six questions requested by Impartial readers and answered by Simon.
I’m because of go to Mallorca early October. Is it value reserving my flight now, or ought to I wait till all this chaos dies down?
What per week it has been – or eight weeks, the time since worldwide journey restrictions have been eliminated for returning to the UK.
Tons of of flights have been cancelled as airways battle with employees scarcity, whereas Covid infections and labour shortage have prompted issues within the corporations that offer the airline operation, from refuelling to replenishing the galleys.
Airline bosses have informed MPs that safety vetting delays for aviation employees are partly responsible for the size of flight cancellations. Others blame Brexit. However regardless of the trigger, the hurt to travellers is evident: their vacation plans are torn up as planes are cancelled, typically with only a few minutes’ discover.
To make the state of affairs even worse, I’ve seen many examples of carriers failing to supply flights on different airways, and making it tough for passengers to say the compensation and different prices which might be because of them.
Issues are bettering. For the primary time for the reason that cancellation disaster started, the CAA and DfT have ordered airways to adjust to European air passengers’ rights guidelines.
The federal government says they have to be informed about their rights.
The authorities additionally instruct airways who can’t align provide with demand to pro-actively cancel flights for July and August now to “de-risk the summer season”. The Division for Transport and Civil Aviation Authority have written a joint letter to carriers serving the UK saying: “Cancellations on the earliest risk to ship a extra sturdy schedule are higher for shoppers than late-notice on-the-day cancellations.”
So issues ought to enhance swiftly, in time for the principle summer season peak in July and August. We will see. However in your place, I definitely wouldn’t e-book a flight to Mallorca in early October proper now anyway. By late September, there’ll nonetheless be seats accessible at cheap fares. Reserving later reduces the chance that an unrelated problem would possibly scupper your plans.
I misplaced a day of my bundle vacation after a 21 hour flight delay in half time period. What am I entitled to?
I assume that you got statutory flight delay compensation? Anyway, if you wish to pursue a declare for lack of a part of your vacation, the sums work like this: On a £700, one-week bundle, it is perhaps deemed that the flight ingredient is £200. This shall be subtracted from any evaluation of misplaced time, since you, er, loved the flight. So there’s £500 left, protecting your seven days. Which implies you could possibly mount a declare for £70.
EasyJet have refused to pay for the flight, resort and so forth once they cancelled our flight house from Agadir. Now pursuing them via small claims. They’ll defend the declare. If I lose, what are my choices to take it additional?
Going to small claims/cash declare on-line is the final resort in a dispute like this. Had been you to lose, the one choice can be to attraction in opposition to the preliminary ruling – which might show costly and complicated.
Is BA cancelling flights at quick discover? We’re flying to Iceland on Sunday, they usually cancelled the return flight just a few weeks in the past so I rebooked for the flight on the next day
British Airways has cancelled many hundreds of flights this summer season – the airline says virtually 20,000, which works out as about 100 per day. In contrast to different carriers, virtually the entire cancellations are being introduced – as in your case – some weeks forward. In fact there’ll all the time be on-the-day disruption, and in any summer season a few flights from an enormous airline like BA could also be cancelled, however I might provide you with good odds that the flight will go forward with out a drawback.
In fact if you’re sadly grounded at quick discover, then you may take a look at alternate options similar to the superb Icelandair to get you to Reykjavík.
Wizz Air have modified the standing of my cancelled flight on 31 Might to point out that it took off and landed. They’re directing a whole bunch of individuals on social media to their reside chat, which doesn’t work, or their helpline, that prices £1.45 per minute and simply stays on maintain. What do you counsel we do to get these points sorted?
If any airline is feeling correctly to honour its obligations beneath European air passengers’ rights guidelines, then I counsel you contact the Civil Aviation Authority. Yesterday the CAA, which is required to take care of travellers’ pursuits, reminded airways to reply correctly after disruption and meet their tasks.
BA cancelled my girlfriend’s flight at 10pm final night time. By 9am right this moment mine (the identical flight however separate bookings) hadn’t been cancelled. She rebooked totally free however I needed to pay £185 as I hadn’t obtained a cancellation e mail. How do I reclaim the fee?
That is an odd query: if the flight has been cancelled, it ought to present up on ba.com as such, and you may provide that to the airline as proof. I do know it’s not all the time straightforward to get via to customer support, however on this case I believe it’s your finest guess.
I’m nonetheless ready for a refund from my Thai Airways flight London to Auckland by way of Bangkok scheduled for November 2019. They cancelled three rescheduled flights. If they’ve gone bankrupt is my cash misplaced?
Thai Airways has had a dreadful coronavirus pandemic – and so have passengers who handed over money in good religion.
Various carriers (in addition to on-line brokers) based mostly exterior the EU have demonstrated that airways might mainly grasp on to cash so long as they like.
In the event you booked direct, then it’s value having a phrase along with your card supplier in case they will counsel an answer.
Chapter is definitely doable for some overseas airways who’re nonetheless teetering on the brink, however in contrast to (say) South African Airways, I can’t see any prospect of that occuring with Thai.
Simon mentioned: “Thanks for becoming a member of me. Nice questions, thanks – you’ll be the choose of the solutions.”
Hold an eye fixed out for Simon’s weekly query and reply classes by way of our ‘Ask Me Something’ web page.