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Brits’ Christmas travel plans could be ruined by passport delivery delays

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British travellers making an attempt to get away on vacation this Christmas might have their plans ruined by passport supply delays.

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The Passport Workplace’s courier, TNT, has admitted that points are occurring as a result of a surge in purposes following pent-up demand attributable to the pandemic.

“We’re taking extra steps to offer well timed supply by including extra sources to the operations,” a spokesperson stated.

“We apologise for any inconvenience induced.”

Annoyed holidaymakers have even began a petition demanding the federal government look into why the current failings haven’t been addressed.

TNT, which is owned by FedEx, received a three-year, £77m contract to ship passports in 2019.

“In current months 1000’s of us have skilled vital delays in getting our passports delivered,” reads the petition.

”Many have needed to cancel their journey plans in consequence and misplaced out on lots of and even 1000’s of kilos.

“Not like many different couriers, TNT don’t appear to offer actual time monitoring, nor are you able to present supply directions.

”Individuals have skilled quite a few failed supply makes an attempt, others have had their supply date repeatedly pushed again without end.

“Some have even had their passport or utility supporting paperwork misplaced by TNT.”

Particular person travellers have additionally shared their tales of lacking out on longed-for holidays as a result of supply issues.

Angela King instructed Which? she had booked a one-week passport supply service. Supply was due on 15 November, however the courier tried the improper home – regardless of Ms King pinning a word to the door explaining the place to ship it.

After repeated makes an attempt to rearrange supply and hours on maintain to TNT, the corporate ultimately revealed it had misplaced her passport.

She missed out on a snorkelling vacation to Egypt on 24 November in consequence.

Peter Lockwood was instructed that his passport had been dispatched and was as a result of be delivered by TNT on 8 November.

It by no means arrived – and he was given a brand new supply date on the courier’s monitoring website. However once more, it by no means confirmed up.

After a complete of six new supply dates and per week of ready, he phoned TNT, waited for an hour on maintain, and was instructed he might acquire it himself from the closest depot.

“Each my spouse and I are in our seventies and made a spherical journey of round 30 miles,” he instructed the patron champion.

“There should be individuals who have neither the means or certainly the inclination to observe the course we took and, frankly, why ought to they need to?”

Even celebrities have been stung by the delays – American Gods creator Neil Gaiman tweeted: “I used to be going to tweet @FedExEurope to complain about TNT’s wonderful capacity to not ship a passport, but it surely appears like their total Twitter feed is rote solutions to individuals whose lives are being ruined by TNT’s routine lack of ability to ship their passports.”

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