EasyJet apologises after falsely telling passengers: ‘Your Ehic card is worthless’

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Britain’s greatest funds airline has been offering weird and inaccurate info to passengers about entitlement to free medical therapy.

An easyJet passenger contacted The Unbiased after he communicated with the airline forward of a forthcoming journey to Thessaloniki in Greece.

He was despatched what seemed to be a typical doc, together with a warning to British travellers, saying: “The European Well being Insurance coverage Card (Ehic) is not going to be thought of legitimate from 1 January 2021.”

The assertion is totally improper. All Ehics issued to British travellers proceed to be legitimate for the supply of pressing medical care anyplace within the European Union till the cardboard’s expiry date.

Since Brexit, the UK has issued the International Well being Insurance coverage Card (Ghic) that gives the identical cowl, however there is no such thing as a want to switch an Ehic whether it is nonetheless inside date.

To find out if passengers require visas or different types of documentation for his or her journey, easyJet makes use of a system referred to as TravelDoc.

A spokesperson for easyJet stated: “It collects info from numerous official sources together with authorities businesses and is extensively used and recognised by many airways.

“It can be utilized by our customer support group to assist advise clients on necessities for journey and is the place the data supplied to this buyer was shared from.

“We requested TravelDoc to evaluation the data referring to the Ehic expiry date, which has since been up to date. We want to apologise for any confusion or inconvenience brought on by the earlier info supplied.”

For British travellers, the Ghic has the identical impact because the Ehic throughout the EU, offering pressing therapy in a public hospital on the identical foundation as native individuals.

British travellers benefited from free or very low-cost medical therapy in Europe for the reason that UK joined the then EEC in 1973.

In an emergency, a British citizen resident within the UK is entitled to free therapy even with out an Ehic or Ghic.

The EU says: “If the necessity arises, you’ll nonetheless obtain the therapy essential to allow you to proceed your vacation with out having to return dwelling for therapy.”

The message provided by the easyJet passenger travelling to Thessaloniki additionally stated: “Passports issued by the UK will not be accepted for entry if they’re legitimate for greater than 10 years in whole.”

Had been this assertion right – which it’s not – then thousands and thousands of travellers who obtained British passports earlier than September 2018 wouldn’t have the ability to journey with easyJet.

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