EasyJet continues to misinform passengers over passport validity

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It ought to have been an thrilling prospect – a long-awaited journey to Turin, Italy, to attend the Eurovision last, flying out on 14 Could and returning the next day.

However pointless confusion over passport validity has turned the occasion into an anxiety-inducing headache for Daniel Doyle.

“I actually don’t know what I can do now to ensure myself that me and my mum can go to Eurovision subsequent week,” he tells The Impartial.

By rights, there shouldn’t be a difficulty. Mr Doyle’s British passport was issued on 6 November 2012 and expires on 6 November 2022, thereby guaranteeing that it meets each necessities for it to be legitimate for his Italian journey: it’s lower than 10 years outdated on the proposed day of journey to the EU, and has greater than three months remaining earlier than it expires on his meant day of leaving the EU.

An easyJet customer support agent gave out the incorrect data

(Daniel Doyle)

However a number of airways’ misinterpretation of the foundations means he’s now in a quandary.

Mr Doyle and his mom had been initially booked to fly there and again with Ryanair – however he was involved the finances service would flip him away after a variety of high-profile cases of passengers being denied boarding as a result of they’d lower than six months left on their journey paperwork.

“Over the previous few weeks I’ve seen many information tales of individuals being turned away by Ryanair as a result of their passport has not been seen as legitimate, despite the fact that it’s,” mentioned Mr Doyle.

When he learn The Impartial’s article in regards to the case of 15-year-old Zak Schoneville being denied boarding at Glasgow Prestwick airport for a vacation to Tenerife – regardless of Zak’s passport assembly the EU validity necessities – he thought “sufficient is sufficient” and determined to fly with a distinct airline.

Having seen that easyJet was amending its guidelines in step with the EU’s official steering – the ten 12 months, three month stipulations as listed above – Mr Doyle contacted the service to double test he would positively be allowed to fly earlier than reserving.

“I spoke to easyJet each on the cellphone and chat and neither had been giving me straight solutions,” he mentioned.

In a screenshot shared with The Impartial, an easyJet customer support agent in an internet chat will be seen erroneously advising Mr Doyle that he wants six months left on his passport to fly to Italy.

“In accordance with the most recent replace that we have now, Daniel, the passport should have minimal six months left earlier than it expires with the intention to journey with us,” reads the message, dated 4 Could – even though the airline confirmed to The Impartial it will be updating its guidelines on 27 April.

“I truthfully don’t know what to do,” mentioned an exasperated Mr Doyle. “All I need to do is get my mom to her very first Eurovision grand last. In 2020, we acquired tickets however they had been cancelled due to Covid and we couldn’t go final 12 months due to the restrictions.

“I actually don’t know what I can do now to ensure myself that me and my mum can go to Eurovision subsequent week.”

After calling easyJet once more later the identical day, a customer support agent advised Mr Doyle that his passport would in actual fact be legitimate for journey, and he has booked alternative flights.

However he’s discovering it exhausting to have faith after being given a lot conflicting data.

“I’m nonetheless barely involved that after I go to London Luton on Saturday 14 Could I won’t be able to board the flight as a result of, as you’ve got seen in my screenshots, some folks at easyJet are saying sure and different persons are saying no.

“I are not looking for different travellers dwelling with the identical doubt that I’m.”

He added: “Evidently, if me and my mom do get inside the sector for the grand last subsequent week…I am ordering a glass of Bucks Fizz.”

The Impartial has requested easyJet why passport misinformation remains to be being distributed by its employees.

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