easyJet ‘sorry’ after turning away family of five from flight home from Portugal

Britain’s largest finances airline has apologised after turning away a household of 5 from their flight dwelling from Portugal.

Elaine Currie, her husband and their three kids have been booked on the 11.45am flight from Faro to Glasgow – together with the kids’s grandparents.

“We received to verify in desk the place they requested for proof of unfavorable Covid checks for our 11- and 13-year-old.”

The household had really purchased tests-to-fly for returning dwelling, however left them in Scotland as a result of the principles modified on Monday they usually have been now not mandatory.

Ms Currie rapidly paid €60 (£50) for checks at a clinic within the automotive park on the Algarve airport.

However the outcomes didn’t come by in time they usually have been offloaded from the flight.

“We missed the flight however fortunately we managed to get our aged grandparents by – though that’s not perfect as we journey with them to assist them.”

They spent £400 on new flights on Ryanair, and waited all day at Faro airport for his or her substitute flight dwelling.

Ryanair workers accurately didn’t ask for the checks from the kids or anybody else within the get together.

Whereas they waited, Ms Currie contacted The Unbiased and was suggested that the choice seemed to be unsuitable.

She stated: “I’m actually disenchanted with easyJet. We spent over £400 on checks for this journey, which we had postponed for 2 years as we couldn’t get a refund.

“Now one other £400 spent at present – to not point out what we’re spending within the airport to maintain the youngsters entertained.”

After The Unbiased contacted easyJet, a spokesperson stated: “ We’re very sorry that the Currie household have been incorrectly denied boarding to their flight to Glasgow.

“This was as a consequence of an error on the gate following the very current modifications to the Scottish journey framework this week, which we’ve addressed with our floor dealing with supplier at Faro airport.

“We’ve got apologised to the household for the error and inconvenience prompted. In addition to offering the compensation they’re entitled to we will even be refunding them in full for his or her flight and reimbursing them for another affordable bills they could have incurred.”

The household are actually due £1,750 in compensation for being wrongly denied boarding.

The Unbiased has requested whether or not different easyJet passengers have been turned away in error from Faro airport and, if that’s the case, what restitution is being provided.






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