Four-star London hotel charging families £90 for an hour’s swim in pool

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One London lodge is billing its company to swim within the lodge pool – with one household of 4 lately racking up a £90 charge for an hour’s swim.

Earlier this week, the InterContinental on the O2 in Greenwich began charging £30 per grownup and £15 per youngster for an hour’s “session” in its indoor pool, which additionally contains entry to a steam room, sauna and whirlpool tub.

The pool and spa space had beforehand been free to make use of for company.

The dramatic charge addition was noticed by Rob Burgess, a hospitality and loyalty-points professional on the web site HeadForPoints, when he took his associate and two kids there for the weekend.

“I’ve a delicate spot for InterContinental London The O2. It’s a good high quality lodge which could be wonderful worth on sure dates,” wrote Mr Burgess in a candid on-line assessment.

“As of yesterday, [the hotel] added an enormous charge for utilizing their swimming pool. It could now value £90 for my spouse and I, plus our two kids, to have a dip for an hour. You actually simply get a one hour slot for that value.”

The lodge web site states: “From Monday 25 April 2022, we shall be inviting company to make use of our services at The Spa by making a reserving with the related costs under:

“Lodge Visitor Costs: Lodge Friends (Grownup): £30, Lodge Friends (Youngster 5-18 years previous): £15.”

To make issues worse, households are restricted to simply 4 hours of the day during which to take their £90 swim.

“Youngsters can solely be booked on the Children Swimming Pool Hours: 9-11am, 3.30-5.30pm” states the web site.

Even in case you are a member of IHG lodge’s $200-a-year (£159) Intercontinental Ambassador loyalty scheme, Mr Burgess factors out, you solely obtain a £5 per particular person low cost on that swimming charge.

“This pricing is, frankly, insanity,” says Mr Burgess.

“It’s definitely a really spectacular pool – I referred to as it ‘beautiful’ in my 2016 assessment – however the pool is the one cause that many individuals keep right here in the event that they don’t must be on the O2. I can’t imagine many households [are] ready to pay £90 for a one hour slot.”

He referred to as the transfer a “post-Covid cash seize” on the lodge’s half, including that he’d seen “unlawful” resort charges – the place a lodge costs an arbitrary charge for utilizing its communal areas or services – pop up within the UK for the reason that journey stoop in the course of the pandemic.

“I believe we’re going to see increasingly of those faulty costs being added to our payments because the journey trade recovers from Covid,” Mr Burgess warns.

“I might urge everybody to verify the high quality particulars to keep away from disappointment or pricey errors when reserving inns and different journey expenditure.”

The Impartial has approached InterContinental Lodge Group (IHG) for remark.

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