‘My child had no shoes to put on his feet’: Anger as Qantas offloads bags before Australia-London flight
Enraged Qantas passengers have gone days with out baggage on journeys to the UK from Australia, after the airline offloaded some economic system baggage earlier than taking off from Darwin.
Prospects declare they weren’t advised till the flight had virtually landed in London, with some saying they’ve gone 4 or 5 days with out their belongings.
The airline says that important works to Darwin Airport’s runway final week are responsible for extra plane weight restrictions, which they declare compelled employees to unload some economic system passengers’ baggage with out warning.
This morning, buyer Sam Thanos tweeted that his occasion had gone 4 days with out baggage after touching down in London.
“Day 4 of our journey to the UK and nonetheless no baggage. Over six hours on maintain to 4 completely different Qantas numbers and each time advised they’ll’t assist. Redirected additionally from baggage quantity to reservations and advised to name again on the bags quantity (two hours wasted). Why is assist arduous to get?”
Yesterday Gemma Haigh tweeted; “Nonetheless no reply from @Qantas about our baggage issues. We waited for over one hour to get to the front of the queue after arriving at Heathrow, having travelled for two days from Cairns. Will you be compensating your customers for wasting their time? When will we get our bags?”
On Saturday, Patrick McCosker tweeted, “Day 5 of misplaced baggage from Darwin to London. No contact but,” including the hashtag, “#FreeMyTimTams” in a reference to Australia’s beloved cult chocolate snacks.
Passenger Paul Smith advised the Sydney Morning Herald that he had flown from Darwin to London on Thursday and was livid at having his household’s baggage eliminated and solely being knowledgeable quarter-hour earlier than touchdown at Heathrow.
“My youngster had no footwear to placed on his ft,” he advised reporters.
“We had been speaking to 1 girl who was going to a marriage and he or she had none of her garments and there was actually no one there to supply any assist and this was a recognized downside – that makes all of it the more severe.”
“When you’re paying £4,100 to journey with [Qantas], you need to be capable of have somebody on the bottom on the airport who can talk with you.”
“I’ve not had an e-mail or cellphone name from Qantas about this in three days,” he added.
A Qantas spokesperson advised the Herald that it had been a brief challenge at Darwin Airport that tightened weight restrictions on sure Qantas flights throughout current days.
“A difficulty with the runway pavement at Darwin Airport resulted in non permanent further weight restrictions on our flights to London final week and sadly that meant we weren’t in a position to carry some passengers’ baggage on their flight,” they stated.
“Luggage had been re-accommodated on later flights and are couriered on to prospects as quickly as we’re in a position to affirm the proper tackle.
“We apologise for the inconvenience this has induced our passengers and thank them for his or her understanding.”
They added that that they had been knowledgeable that the problem with Darwin’s runway had now been fastened.
Nonetheless, a Darwin Airport spokesperson advised the Herald that repairs had been ongoing.
“It’s been within the final week that this was found,” stated the spokesperson.
“We’ve needed to undertake runway repairs, that’s impacted the size of the runway, which impacts the bigger plane as a result of they want an extended runway to take off.
“This explicit restore has been accomplished however there will probably be ongoing repairs required to the runway, so we’ll clearly be holding that influence to an absolute minimal the place we are able to.”
The Impartial has approached Qantas for additional remark.