Ryanair denies boarding to 15-year-old whose passport is valid for Spain flight
The Schoneville household from Motherwell made a really early begin for his or her vacation flight to Tenerife on Monday morning, 2 Might.
Mother and father Lisa and Neil, Zak aged 15 and his sister Lily, 13, arrived at Glasgow Prestwick airport at 4am forward of the 6.10am departure of flight FR653.
They have been first within the queue for Ryanair. However inside minutes they have been informed they’d not be flying.
The airline claimed Zak’s passport had expired – although it has 5 months to run.
The journey doc was issued in March 2017 and has an expiry date of 31 October 2022. It meets the present European Union necessities of being lower than 10 years previous and having no less than three months’ validity on the passenger’s return date.
The passport is authorized for journey in Spain and all different EU nations as much as 31 July this yr.
However the Ryanair consultant informed the Schonevilles it had already expired.
Lisa Schoneville informed The Impartial: “He defined this was attributable to Brexit and that passports have been solely legitimate for 5 or 10 years from the date of problem.
“We didn’t wish to trigger a scene on the test in desk so we left and sat right down to analysis this additional.
“We couldn’t discover any info on this rule, and will solely discover the data acknowledged concerning the 10 yr passport rule.”
That is the EU requirement that British passports are lower than 10 years previous on the day of journey to Europe. All youngsters’s passports, that are legitimate for a most of 5 years and 9 months, routinely meet this requirement.
Ms Schoneville stated: “We requested on quite a few events for hyperlinks to web sites however have been by no means supplied with any bodily proof.”
She then confirmed workers an article in The Impartial based mostly on official communications from the European Fee and which offers the proper passport guidelines for British travellers to the EU.
“We have been informed this was solely a information report so that they couldn’t seek advice from that. They informed us they’d referred to as ‘Ryanair Immigration’ they usually suggested them to refuse our journey.”
That is the division of the Irish airline that units guidelines for floor workers to comply with.
“We requested them to name once more in entrance of us so we might hear what they needed to say. ‘Ryanair Immigration’ confirmed we weren’t allowed to journey.”
Again dwelling in Motherwell they referred to as Ryanair once more and have been informed that Zak wanted six months on his passport previous to travelling to the EU and three months on his passport for travelling again to the UK.
Each assertions are false.
The household then contacted The Impartial and have been suggested to e book on Jet2, which follows the European guidelines.
Subsequent morning they checked in as regular at Edinburgh airport and flew to Tenerife to begin their vacation 26 hours late. Earlier than departure, Lisa Schoneville stated: “We’re completely over the moon, no points in any respect with test in, straight via with none issues.
“So glad, and excited, actually trying ahead to some household time and the children are buzzing about going to Siam Park [a water park in Costa Adeje].
“Such a reduction, yesterday I ended up in mattress with a migraine with the stress of all of it.”
The Impartial has requested Ryanair why Zak Schoneville was turned away and whether or not he might be allowed to fly dwelling from Spain with the household on Saturday.
The final assertion on passport validity equipped by the airline, which was not a response to this particular problem, learn: “Ryanair complies with all European Fee journey rules and passengers travelling between the EU and the UK after the top of the transition interval will need to have a passport that isn’t legitimate for greater than 10 years.”
British passports for youngsters beneath 16 are legitimate for a most of 5 years and 9 months.
Final week easyJet turned the final main UK airline to undertake the proper European guidelines on passport validity. The service is now paying compensation to passengers who have been wrongly denied boarding by floor workers.