Some Ryanair passengers who claimed refunds for flights they couldn’t take through the pandemic have discovered themselves barred from flying with the airline – except they pay the cash again.
Clients stated they went to check-in for flights booked this 12 months, solely to find that they had been unable to take action except they returned earlier refunds.
An investigation by MoneySavingExpert (MSE) discovered that three passengers had endured the identical expertise after claiming refunds for 2020 flights through their bank cards utilizing the ‘chargeback’ buy safety scheme.
All three had determined to not fly in response to authorities warnings in opposition to non-essential journey to their chosen locations at the moment.
When Ryanair refused to refund them, they efficiently put in a declare with their bank card firm – in every case, American Categorical – which agreed they could possibly be reimbursed because the providers paid for weren’t acquired.
Based on the passengers, Ryanair did not dispute two of the circumstances, and the one it did contest was upheld by Amex.
The purchasers solely realised there was a problem after they booked and paid for flights with Ryanair once more this 12 months, solely to be barred from checking in except they returned their refunds.
In a single case, the passenger solely turned conscious of the difficulty simply days earlier than they had been as a consequence of journey.
One passenger instructed MoneySavingExpert: “Travelling with Covid restrictions is nerve-racking however this completely unexpected fee demand took stress to a brand new stage. Ryanair took a brand new reserving for flights and stunned me after I tried to verify in on-line three days earlier than travelling to find this demand.”
Ryanair did supply to return the cash for this 12 months’s flights if the three prospects didn’t repay the chargeback – nonetheless, in a single case, a passenger stood to lose a whole bunch of kilos in lodging, automobile rent and Covid testing prices.
Ryanair says its T&Cs state that if flights nonetheless go forward they’re non-refundable, and that the airline can deny boarding to prospects who’ve “recharged in opposition to us” for a earlier flight.
British Airways, easyJet, Jet2 and Virgin Atlantic have all stated they’d not forestall passengers who had acquired a chargeback refund from travelling in future.
“That is completely outrageous behaviour from Ryanair,” stated Man Anker, deputy editor at MoneySavingExpert.
“It primarily had these passengers over a barrel shortly earlier than their vacation at some extent which turned pleasure into stress and nervousness. And by its fraud division gathering the cash, passengers could possibly be forgiven for feeling scared and pondering Ryanair considers they’re someway in bother.
”Some could have sympathy for Ryanair given it incurred the prices of the unique flights that did go forward that passengers selected to not take. Nonetheless, it is then used up any sympathy by the way in which it is handled holidaymakers afterwards.”
Ryanair issued the next assertion in response to the circumstances delivered to it by MSE: “Mr Johnston initiated a chargeback through his financial institution for the worth of his flights. Nonetheless, refunds are solely permitted for cancelled flights so the excellent steadiness was added to Mr Johnston’s Ryanair account as that is nonetheless owed to Ryanair.
”Ryanair flights that function as scheduled are non-refundable – that is clearly outlined in Ryanair’s T&Cs agreed by the shopper on the time of reserving.“