‘They didn’t have any system’: Manchester Airport nightmare as passengers miss flight in security queue

One passenger has spoken of a “nightmare” morning at Manchester Airport, the place she says lengthy safety queues precipitated her and three different passengers to overlook a flight.

Holly Blackwood informed The Impartial that she had arrived three hours earlier than her easyJet flight – 4.45am – however nonetheless managed to fall foul of a three-hour safety queue.

“We arrived three hours earlier than our flight to Copenhagen. We’d checked in on-line so actually simply needed to get by safety,” says Ms Blackwood, who was attributable to fly on flight EZY1985 at 7.45am.

“The safety employees have been clearly overrun with individuals however they stored saying we’d all be high-quality and make our flights.”

Nonetheless, her issues grew after she noticed that “there have been individuals getting 7.15am flights that have been being let by at 7:20am”.

“It was solely once we talked about our flight time to 1 safety guard on the scanners, eight minutes earlier than our flight time, that there appeared to be any sense of urgency,” says Ms Blackwood.

Workers started attempting to hurry her social gathering by, however multiple group was clamouring to skip the road.

“A household of six have been forward of us within the line and so they bought irritated so have been let by first. The baggage themselves went by fairly shortly,” she explains.

“I ran to the gate however by the point I bought to the gate at 7:45am it had closed. The aircraft was nonetheless there however the easyJet staff wouldn’t let me on.”

She says one other couple turned up shortly afterwards having additionally missed the flight, and each events have been informed to talk to the easyJet staff at an data workplace within the departures space.

She and her associate have been finally in a position to e-book a night flight to Copenhagen, however at the moment are killing time on the airport whereas they wait to have the ability to undergo the airport course of as soon as extra.

“It’s too early to undergo safety – the earliest we will is 4 hours earlier than our flight,” she says. “Only a complete shambles. It’s not a functioning airport.”

Ms Blackwood says she is dissatisfied that Manchester Airport’s safety space “didn’t have any system for prioritising impending flights” and “provided false reassurance that we might be let on our flight.”

“I’m now having a Bloody Mary!” she stories.

Prospects who miss their flight attributable to safety delays aren’t entitled to a later flight offered by their airline.

The Impartial’s journey skilled Simon Calder explains: “First, do the whole lot you may to attempt to catch the flight. Observe your airline’s recommendation on when to show up.

“If time is ticking away, inform airport/airline employees and attempt to enlist their assist. As soon as ‘airside’ don’t dawdle in responsibility free, clearly – go straight to the gate.

“Don’t quit too quickly. Airways will generally delay a flight to accommodate late-running passengers if a major quantity are caught in safety.

“If you happen to get to the departure gate and miss the flight by no fault of your personal, airways don’t have any authorized obligation that can assist you.

“Some will can help you switch to a later flight if there’s any house accessible, which sadly is more and more unlikely.

“Journey insurance coverage might assist meet further prices, for those who can display you probably did the whole lot proper.”

Many air passengers have reported smoother than anticipated journeys by check-in and safety at Bristol, Dublin, Gatwick, Edinburgh and Birmingham airports this morning.

The Impartial has approached Manchester Airports Group for remark.

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